SALES, RETURNS, REFUNDS & CANCELLATION POLICY

Effective Date: August 13, 2026

Thank you for shopping with Florkailash. We want our customers to understand our sales, cancellation, return, exchange, and refund procedures before making a purchase.

This policy applies to purchases made through the Florkailash online store.

1. SALES POLICY

All product prices are displayed in U.S. Dollars (USD) unless otherwise indicated.

Applicable taxes and shipping charges, when required, will be shown during checkout.

An order is subject to product availability, payment authorization, fraud prevention checks, and acceptance by Florkailash.

We may cancel an order if:

• An item is unavailable;

• Payment cannot be authorized;

• The customer's information is incomplete or inaccurate;

• An obvious pricing or technical error occurs;

• We reasonably suspect fraudulent or unauthorized activity.

If Florkailash cancels an order after payment has been collected, we will refund the amount charged for the canceled order to the original payment method.

2. CANCELLATION BEFORE SHIPPING

Customers may request to cancel an order before it has been processed or shipped.

To request cancellation, contact our customer service team as soon as possible and provide:

• Customer name;

• Order number;

• Email address used for the order.

We will make reasonable efforts to cancel the order.

However, if the order has already entered fulfillment or has been shipped, cancellation may no longer be possible. The customer may instead request a return after delivery, subject to the conditions below.

3. 30-DAY RETURN POLICY

Florkailash offers customers a voluntary 30-day return period.

You may request a return within 30 days after the date your order is delivered.

To qualify for a return, the merchandise must generally be:

• Unused;

• Unworn;

• Unwashed;

• Undamaged;

• In substantially the same condition in which it was received;

• Accompanied by the original tags, accessories, packaging, or components when applicable;

• Accompanied by proof of purchase.

Florkailash reserves the right to deny a return when merchandise shows clear signs of use, washing, alteration, misuse, or customer-caused damage, to the extent permitted by law.

4. HOW TO REQUEST A RETURN

Before returning an item, please contact:

Email: [CUSTOMER SERVICE EMAIL]

Include your:

• Full name;

• Order number;

• Product you wish to return;

• Reason for the return.

If the merchandise arrived damaged or incorrect, please include photographs showing the issue.

Our customer service team will provide the applicable return instructions.

Do not send merchandise to an address shown on a shipping package without first confirming the return instructions with Florkailash.

5. NON-RETURNABLE ITEMS

Subject to applicable law, the following merchandise may not qualify for a return due to its nature or condition:

• Products that have been used, worn, washed, altered, or damaged after delivery;

• Customized or personalized products;

• Gift cards;

• Clearance or products clearly identified as “Final Sale” before purchase;

• Perishable products;

• Products that cannot legally be resold.

For hygiene-sensitive merchandise — including underwear, intimate apparel, shapewear, swimwear, cosmetics, personal-care products, or similar items — returns may only be accepted when the merchandise has not been worn or used and all applicable hygiene seals, protective liners, tags, and original packaging remain intact.

This section does not limit a customer's rights if merchandise is defective, damaged upon arrival, incorrectly supplied, or otherwise subject to rights that cannot legally be excluded.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive:

• A damaged item;

• A defective item;

• The wrong product;

• The wrong size or variation due to our error;

• An incomplete order;

please contact us promptly at [CUSTOMER SERVICE EMAIL].

Provide your order number and photographs or other reasonable information showing the problem.

After verification, Florkailash may provide an appropriate remedy, including replacement, exchange, or refund, depending on the circumstances and applicable law.

Customers will not be required to pay return shipping costs for a return caused by an error attributable to Florkailash.

7. RETURN SHIPPING

For ordinary returns based on preference, fit, size selection, or change of mind, the customer may be responsible for return shipping costs unless Florkailash states otherwise.

For damaged, defective, or incorrect merchandise attributable to Florkailash, we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

Original shipping charges may be non-refundable for ordinary change-of-mind returns unless required otherwise by applicable law.

8. REFUNDS

Once returned merchandise is received, we will inspect it to determine whether it satisfies the return conditions.

Approved refunds will normally be issued to the original payment method.

Please allow up to 10 business days after approval for Florkailash to process the refund.

Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears on your account.

Shipping charges, expedited delivery charges, and other non-product charges may be excluded from ordinary change-of-mind refunds where permitted by law and where clearly disclosed before purchase.

9. EXCHANGES

If you would like a different size, color, or product, contact our customer service team.

Exchanges are subject to product availability.

When a direct exchange is not available, you may be asked to return the eligible merchandise for a refund and place a new order.

10. SHIPPING TIME AND DELAYS

Florkailash will make reasonable efforts to ship merchandise within the shipping timeframe stated on our website or during checkout.

If no specific shipping timeframe is stated, orders will be handled in accordance with applicable U.S. federal requirements.

If we are unable to ship an order within the promised or legally applicable timeframe, we may contact the customer to obtain consent to the delay or provide the opportunity to cancel the affected order and receive a refund as required by applicable law.

11. LOST OR MISSING PACKAGES

If tracking indicates a delivery problem or your package does not arrive within the expected timeframe, please contact us at [CUSTOMER SERVICE EMAIL].

We may work with the carrier to investigate the shipment and determine the appropriate resolution based on the circumstances.

Please make sure that your shipping address is accurate and complete when placing an order.

12. ONLINE PURCHASES AND RIGHT TO CANCEL

Purchases made entirely through our online store are not generally subject to the federal three-business-day Cooling-Off Rule that applies to certain sales made at homes, workplaces, or temporary sales locations.

Instead, Florkailash provides customers with the cancellation and 30-day return rights described voluntarily in this Policy, in addition to any non-waivable rights available under applicable federal or state law.

Nothing in this Policy limits rights or remedies that consumers are legally entitled to under applicable law.

13. CHARGEBACKS AND PAYMENT DISPUTES

If you believe there is a problem with your order, we encourage you to contact Florkailash customer service so we can attempt to resolve the matter promptly.

Nothing in this Policy prevents a customer from exercising lawful rights available through their bank, card issuer, payment provider, or applicable consumer protection law.

14. POLICY CHANGES

Florkailash may update this Policy from time to time.

The version applicable to a purchase will generally be the policy in effect at the time the order was placed, except where a change is required by applicable law.

The Effective Date shown at the top identifies the most recent version.

15. CONTACT INFORMATION

For cancellations, returns, refunds, exchanges, or questions regarding this Policy, contact:

Florkailash
Email: Florkailash@gmail.com
Website: www.florkailash.com